Frequently asked questions

Common questions

  • What can I access on the Eduroam network?

    The Eduroam network is restricted to Internet access only. Outbound VPN connections are also permitted.

  • Does it cost anything?

    The University of Melbourne does not charge for using Eduroam.

  • I cannot connect. What should I do?

    Ensure your device is configured according to instructions from your home institution. The Eduroam settings used by University of Melbourne staff and students are different.

    Check that you have entered the correct username and password. Your username must specify your home institution. For example, username@homeuniversity.edu.

    You may also set up your device using the guides available on the ITS website or in hardcopy at library service desks.

  • What username and password do I use to access Eduroam?

    You must use the username and password provided to you by your home institution.

    The username will be in the form username@homeinstitution.edu.au which may not be the same as your email address.

  • My device settings are correct and my account is working but I still cannot connect. Where can I find help?

    If you have received IT support from your home institution and still cannot connect, help is available by contacting the ITS Service Desk on
    +61 3 8344 0888 during 8am - 6pm, Monday to Friday.